Health and Beauty

Frequently Asked Questions

Last updated: August 15, 2025

Noorcart operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Noorcart is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@noorcarts.shop or contact us at Riyadh, Riyadh, 11564, SA

📦 سياسة الشحن – NoorCart

آخر تحديث: ٩ أغسطس ٢٠٢٥

مرحبًا بكم في NoorCart! نحن ملتزمون بتوصيل منتجاتكم المفضلة بأسرع وقت وبأمان تام.

⏱ مدة تجهيز الطلبات
يتم تجهيز جميع الطلبات خلال 24 ساعة من تأكيدها.
الطلبات التي تتم بعد الساعة 6 مساءً أو في العطلات، يتم تجهيزها في يوم العمل التالي.

🚚 مدة التوصيل المتوقعة
نقوم بتوصيل أكثر من 80% من الطلبات خلال 3 إلى 5 أيام عمل.
لكن، في بعض الحالات النادرة، قد يحدث تأخير إضافي من 1 إلى 2 يوم بسبب مشاكل مع شركة الشحن.
نحن نقدر تفهمكم وصبركم.

🌐 مناطق الشحن
نقوم بالشحن حاليًا في المملكة العربية السعودية فقط.

🔍 تتبع الطلب
بمجرد شحن طلبك، ستتلقى رسالة تأكيد تحتوي على رقم التتبع.
يرجى ملاحظة أن التتبع قد يستغرق حتى 24 ساعة ليظهر في النظام.

⚠️ التأخير والاستثناءات
قد يحدث تأخير في الشحن في بعض الحالات بسبب:
مشاكل في شركة التوصيل
الظروف الجوية
الشحن إلى المناطق البعيدة
نحن نعمل دائمًا على المتابعة مع شركات التوصيل لتقليل أي تأخير.

📌 ملاحظات مهمة
تأكد من إدخال عنوان الشحن بشكل صحيح قبل إتمام الطلب.
NoorCart غير مسؤول عن أي تأخير ناتج عن عنوان خاطئ أو خطأ من شركة الشحن.
إذا تأخر طلبك أكثر من 7 أيام عمل، يرجى التواصل معنا فورًا.

📞 هل تحتاج للمساعدة؟
إذا كان لديك أي استفسار بخصوص الشحن أو حالة الطلب:
💬 يمكنك مراسلتنا عبر صندوق الوارد في موقعنا أو إرسال بريد إلكتروني إلى contact@noorcarts.shop

📦 Shipping Policy – NoorCart

Last Updated: August 9, 2025

Welcome to NoorCart! We are committed to delivering your favorite products as quickly and safely as possible.

⏱ Order Processing Time
All orders are processed within 24 hours of confirmation.
Orders placed after 6:00 PM or on holidays will be processed the next business day.

🚚 Estimated Delivery Time
We deliver 80% of our orders within 3 to 5 business days.
However, due to unforeseen delays from our delivery partners, please allow an additional 1–2 business days for your order to arrive.
We appreciate your understanding and patience.

🌐 Shipping Coverage
We currently deliver across Saudi Arabia only.

🔍 Tracking Your Order
Once your order is shipped, you will receive a confirmation message/email with your tracking number.
Tracking updates may take up to 24 hours to appear.

⚠️ Delays & Exceptions
In rare cases, shipping delays may occur due to:
Courier company issues
Weather conditions
Remote area delivery
We always try to follow up with shipping partners to minimize these delays.

📌 Important Notes
Please ensure your shipping address is correct before placing the order.
NoorCart is not responsible for delays caused by incorrect addresses or courier mishandling.
If your order is delayed beyond 7 working days, please contact us immediately.

📞 Need Help?
If you have any questions about shipping or your order status:
💬 You can send us a message via our website inbox or email us at contact@noorcarts.shop.

📝 كيفية طلب الإرجاع

إذا رغبت في إرجاع منتج لأي سبب، يرجى التواصل معنا عبر صندوق الوارد في الموقع أو البريد الإلكتروني contact@noorcarts.shop

سنقوم بمراجعة طلب الإرجاع في أقرب وقت ممكن وتزويدك بالتعليمات اللازمة وعنوان الإرجاع

يرجى ذكر سبب الإرجاع بوضوح حتى نتمكن من مساعدتك بسرعة وكفاءة

📦 شروط الإرجاع

✅ يجب أن يكون المنتج جديدًا تمامًا وغير مستخدم وفي عبوته الأصلية

🚫 المنتجات المستخدمة أو التالفة أو التي تم إزالة الملصق منها غير مؤهلة للإرجاع

⚠️ المنتجات التالفة أو الخاطئة

📸 إذا كان المنتج تالفًا أو تم تسليمه بشكل خاطئ، يرجى إعلامنا خلال 3 أيام من الاستلام مع صور كدليل

🔄 في هذه الحالة، سنرسل بديلًا سريعًا أو نقدم استردادًا كاملاً

💰 عملية الاسترداد

⏳ تبدأ عملية الاسترداد بعد استلام وفحص المنتج المُعاد

🗓 عادةً ما يتم معالجة الاسترداد خلال 7-10 أيام عمل

💳 يتم استرداد المبلغ عبر طريقة الدفع الأصلية (مثل بطاقة الائتمان، بايبال)

📞 اتصل بنا

📧 البريد الإلكتروني: contact@noorcarts.shop

💬 أو أرسل رسالة عبر صندوق الوارد في الموقع

🚫 قيود الإرجاع والاسترداد

❌ تم طلب الإرجاع بعد 7 أيام من استلام المنتج

❌ تم استخدام المنتج أو تلفه أو إزالة الملصق عنه

❌ تم إرجاع المنتج بدون العبوة الأصلية

❌ منتجات العناية الشخصية أو الصحية أو الجلدية التي لا يمكن إرجاعها لأسباب أمان

❌ طلبات الإلغاء بعد شحن أو معالجة الطلب

❌ طلبات الإرجاع بسبب تفضيلات شخصية مثل اللون أو المقاس

📝 How to Request a Return

If you wish to return a product for any reason, please contact us via the website inbox or email contact@noorcarts.shop

We will review your return request as soon as possible and provide you with the necessary instructions and return address

Please clearly state the reason for the return so we can assist you quickly and efficiently

📦 Return Conditions

✅ The product must be brand new, unused, and in its original packaging

🚫 Used, damaged, or label-removed products are not eligible for return

⚠️ Damaged or Wrong Products

📸 If the product is damaged or delivered incorrectly, please notify us within 3 days of receipt with photos as proof

🔄 In this case, we will send a quick replacement or issue a full refund

💰 Refund Process

⏳ The refund process begins after receiving and inspecting the returned product

🗓 Refunds are usually processed within 7-10 business days

💳 The refund will be made via the original payment method (e.g., credit card, PayPal)

📞 Contact Us

📧 Email: contact@noorcarts.shop

💬 Or send a message via the website inbox

🚫 Return & Refund Restrictions

❌ Return requests made after 7 days of receiving the product

❌ Product used, damaged, or with removed label

❌ Product returned without original packaging

❌ Personal care, health, or skincare products that cannot be returned for safety reasons

❌ Order cancellation requests after shipping or processing

❌ Return requests due to personal preferences such as color or size

🌟 طريقتنا في التسوّق – ضمان لثقتك 🌟

💳 المنتج أولاً، الدفع لاحقًا — لا تحتاج لدفع أي مبلغ قبل استلام المنتج.

✅ فرصة لفحص الجودة — ادفع فقط بعد استلام المنتج والتأكد من جودته.

❌ لا خوف من الاحتيال — لا مجال لأخذ المال مسبقًا دون تسليم المنتج أو إرسال منتج بجودة سيئة.

📦 توصيل بأمانة — نقوم بتوصيل كل طلب بدقة وفي الوقت المحدد.

✨ ضمان 100% للمنتجات الأصلية — ستحصل على نفس المنتج المعروض في الإعلان تمامًا.

🤝 ثقتك التزامنا — رضا العملاء هو أولويتنا القصوى.

🌟 Our Shopping Method – Your Guarantee of Trust 🌟

💳 Product First, Payment Later — You don’t have to pay a single penny before receiving the product.

✅ Chance to Verify Quality — Pay only after receiving and inspecting the product.

❌ No Fear of Fraud — No chance of taking money first and then not delivering the product or sending poor-quality items.

📦 Honest Delivery — We deliver every order accurately and on time.

✨ 100% Genuine Product Guarantee — You’ll receive exactly what’s shown in the advertisement.

🤝 Your Trust, Our Commitment — Customer satisfaction is our top priority.

بعد وصول طلبك إلينا، سنتواصل معك شخصيًا عبر الهاتف لتأكيد الطلب

إذا لزم الأمر، سيتواصل فريق خدمة العملاء معنا عبر الهاتف أو البريد الإلكتروني لضمان وصول جميع المعلومات بوضوح وسهولة

نحن نؤكد أن طلبك ورضاك هما أولويتنا ✅

Once your order reaches us, we will personally call you to confirm the order

If needed, our customer care team will contact you via phone or email to ensure all information is communicated clearly and conveniently

We assure you that your order and satisfaction are our top priority ✅

حقك في المعرفة مهم بالنسبة لنا! ✨

📌 تحت كل منتج يوجد وصف تفصيلي – يوضح ميزات المنتج وطريقة الاستخدام والمعلومات الهامة بشكل مرتب وواضح

📌 لديك الحرية في شراء المنتج أو عدم شرائه، ولكن إذا كان لديك أي استفسار، يمكنك التواصل معنا بسهولة عبر صندوق الوارد في الموقع أو البريد الإلكتروني

📌 نحن نحرص دائمًا على أن تكون واثقًا ومرتاحًا تمامًا بشأن المنتج والمعلومات ✅

Your right to know is important to us! ✨

📌 Each product has a detailed description – clearly highlighting the product features, usage instructions, and important information

📌 You are free to purchase or not purchase the product, but if you have any questions, you can easily contact us via the website inbox or email

📌 We always ensure that you feel fully confident and comfortable with the product and information ✅

📞 معلومات التواصل

✉ البريد الإلكتروني: contact@noorcarts.shop
💬 أرسل رسالة: يمكنك إرسال رسالة مباشرة عبر صندوق الوارد في موقعنا في أي وقت.
🕒 ساعات الدعم: يوميًا، من الساعة 6 صباحًا حتى 6 مساءً (GMT+6)
📍 عنوان المكتب: الرياض، المملكة العربية السعودية 🇸🇦
ℹ ملاحظة: نحن نعمل حاليًا كمتجر إلكتروني فقط.

📌 سياسة الدعم

🔹 للاستفسار عن المنتجات، تتبع الطلبات، أو أي مساعدة أخرى، يمكنك مراسلتنا عبر صندوق الوارد في الموقع أو إرسال بريد إلكتروني مباشر.
🔹 فريق دعم العملاء لدينا سيبذل جهده للرد على رسالتك خلال ساعتين.
🔹 نحن ملتزمون بتقديم خدمة سريعة واحترافية.

📞 Contact Information
✉ Email: contact@noorcarts.shop
💬 Send a Message: You can send a direct message via our website inbox anytime.
🕒 Support Hours: Daily, from 6 AM to 6 PM (GMT+6)
📍 Office Address: Riyadh, Saudi Arabia 🇸🇦
ℹ Note: We currently operate as an online-only store.

📌 Support Policy
🔹 For product inquiries, order tracking, or any other assistance, you can contact us via the website inbox or send an email directly.
🔹 Our customer support team will strive to respond to your message within two hours.
🔹 We are committed to providing fast and professional service.